Sale pictures from the cruise

A stay onboard is an unforgettable experience. Wonderful moments captured on photos are the best memories that passengers can take home.

Problem

During the cruises passengers are accompanied by photographers, who capture the unforgettable moments of the trip. It is possible to buy these photos in the onboard shop. The crew prints all the photos captured and then hangs them on the walls. During a one-week cruise, there can be even tens of thousands of photos. Passengers, who are eager to purchase their photos, have to review all the pictures first, which might be annoying and time-consuming. Of all printed photos, only part of them is sold, others are destroyed which is an unnecessary expense.

Solution

Together with our client we have designed the device – Kiosk which has an automated process of photo searching. This was achieved owing to the use of advanced algorithms for face recognition. Thanks to that, passengers in a few simple steps can see the photos of them on the screen, choose the ones they like, edit and order them. Printing the ordered photos is fully automated, therefore the execution time is very short. The next step was to enable the purchase of chosen photos using mobile phones, it only requires an access to internal network. Thanks to solutions applied, passengers’ satisfaction has been significantly improved, the crew doesn’t have to waste time on senseless printing and arranging the photos but can use this time for active marketing and help passengers, which increases the revenue. It is also worth mentioning the reduction of costs through getting rid of waste in form of printed but not bought photos.

Check-in

Each of the passengers to get onboard has to go through the check-in procedure. During which the identity of the passenger is checked on the documents basis, face reference photo is taken, boardcard is issued and other actions are taken to ensure proper embarkation.

Problem

Traditional check-in of passengers at the terminal used to involve a lot of people from the crew and many devices, such as laptops and many peripheral devices. It constituted a significant logistic disruption, because all devices had to be transported from the ship to the terminal, connected and configured each time. Another inconvenience was a relatively limited flexibility of locating the check-in desks. Furthermore, the process of passenger service itself was time-consuming, which caused long queues at the terminal and significant increasing of the waiting time for check-in.

Solution

In order to eliminate the above mentioned difficulties, in the new process traditional passenger service has been abandoned in favour of smartphone. With the help of the mobile application, the crew member in a few simple steps can check-in the passenger anywhere at the terminal. Thanks to this, the speed and quality of service have been improved significantly. Technical service has much less work while organizing technical facilities. Thanks to mobility, it is also possible to service passengers outside the terminal in offline mode.