More embarkation headaches solved

MSC Cruises, passion for the sea that goes back generations

MSC Cruises is the world’s largest privately held cruise company, and the third-largest cruise company in the world.

It offers contemporary cruises from regional to around the world, with destinations in Europe, North and South America, the Caribbean, Middle East, Asia and Africa.

MSC Cruises operates a modern fleet of 19 ships, with an overall capacity approaching 75000 passengers.


Country

Switzerland / Italy

Industry

Travel, Cruising

Company size

Enterprise (10000+)


Challenge

Paper forms: a drag on guests and crews

For each MSC Cruises guest, getting on board meant going through manual visa clearance and a paper-heavy check-in procedure.

This caused delays and queues which would get even worse if the check-in hardware or network failed, which could happen since everything had to be set up from scratch at nearly every terminal.

The processing of paper forms after each embarkation also meant a sleepless night of error-prone work for the crew.


Solution

Time for a mobile revolution

Our check-in app radically streamlines the check-in process for MSC Cruises.

It eliminates the need for paper forms and automates data entry to reduce errors and processing time.

It also lets crews identify passengers and perform embarkation steps including visa clearance anywhere at the terminal, or even during transfers..

Once deployed on mobile devices, our app eliminates the need for the setup of check-in stations.


Technology stack



Outcomes

80% reduction

in check-in time per passenger

99% paperless

embarkation process

Zero

crew time spent on manual form processing

Next case study

Paperless excursions

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