Paperless excursions

AIDA, cruise with a smile

AIDA Cruises is the leading German cruise line, which allows passengers to experience a lifestyle-oriented, casual vacation.

The cruises on offer range from regional to around the world, with destinations in Europe, North America and the Caribbean, Middle East, Asia and Africa.

AIDA operates one of the most modern and eco-friendly fleets in the industry, with an overall capacity approaching 40000 passengers.


Country

Germany

Industry

Travel, Cruising

Company size

Enterprise (10000+)


Challenge

Paper tickets, wasteful in many ways

Shoreside excursions are a fun element of every cruise. Guests gladly sign-up for trips which let them enjoy the destinations up close.

Excursion registration is traditionally handled using paper tickets, which are easy to lose and produce plenty of waste.

Paper-based excursion management requires manual ticket checking and generation of attendance reports by hand, which is time-consuming and error-prone.


Solution

Digital excursion management

Our ticketless reservation app does away with all the paper waste. Guests now register for excursions digitally, on their own or with help from the excursion teams.

Admissions are based on board card scans, which makes trip attendance known in real-time and visible to individual tour guides and trip managers. Missing guests can quickly be identified and contacted when necessary.

Digital admissions also make it easy to handle attendance without prior registration – guests can quickly authorize payment as they hop on the bus.

End-of-day reports are generated automatically, eliminating error prone manual work.


Technology stack



Outcomes

No more

lost paper tickets and litter

Fast

admissions and better group management

4 hours

of crew time saved every day on end-of-day reporting

Next case study

Checkmate, coronavirus

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